Drive Contact Center Success:
Reduce Churn and Raise CX
See how talent assessments and AI transform contact center performance and engage applicants.
Get Started Today
See how talent assessments and AI transform contact center performance and engage applicants.
Get Started Today
Release your contact center’s potential with Intelliante’s performance-based assessments and AI-driven automation. Experience unmatched speed, accuracy, and fairness with our contact center hiring solutions.
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Powerful features and smart automation maximize hiring process efficiency and accuracy. Explore the unique advantages of Intelliante’s talent assessment solutions.
Measure what matters. Our skills-based tests let applicants prove they can perform the job before you hire.
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We make it easy to create and launch modern, fun hiring experiences that applicants and recruiting team's love.
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Hiring is a team sport. We give you insights into each applicant's potential for success at your contact center.
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The foundation for great tests is exceptional science. Our team ensures that every test is reliable, valid, and fair.
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You can't improve hiring if you don't if it's working. We show you our impact and then we keep improving it.
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Create engaging, performance-driven applicant experiences that reflect your company’s values. Choose contact-center-specific assessments that let job applicants showcase their talents and provide valuable insights that improve decision-making.
Customize a targeted talent assessment process to align with your company and job specifications. Our expert guidance enables you to select the critical tests relevant to your roles, ensuring you measure what truly counts. Infuse your brand identity, including colors, logo, and messaging, to craft an immersive and distinctive experience that gains applicants' enthusiasm.
Empower your contact center agent applicants with our performance-driven talent assessment solutions. Our skills-based tests provide a platform for applicants to showcase their abilities. Gain valuable insights into an applicant's aptitude for applying training in effectively managing processes, technology, and customer interactions.
At Intelliante, we excel at eliminating distractions that hinder hiring precision. Our robust closed-loop data analytics system uncovers and resolves blindspots swiftly, improving decision-making capabilities. Experience real-time scoreboards that transparently display our solution's performance, ensuring you're always informed about its effectiveness.
Intelliante’s latest articles provide valuable insights and expertise on various topics, including hiring, talent assessment, contact centers, leadership, training, and essential key performance indicators (KPIs).
Contact Center representatives must go above and beyond to ensure customer satisfaction. Our research-driven hiring guide: Part 1 helps you know what call center skills are important for a great customer experience.
Employees resigning en masse, 4.5 million people quit in November 2021, has left companies scrambling to fill jobs, an event referred to as the Great Resignation. It’s a convenient corporate-self-serving description because it implies a worker-driven search for greener pastures, similar to the wildebeest migration that inspired it.
Navigating the legal landscape has always been challenging for employers in the contact center industry, but a wave of new laws affecting hiring and management practices will complicate matters further.
My first professional exposure to contact centers came in 2005, and it didn’t take long to fall in love with the industry.
Employee attrition affects every contact center. Most executives realize churn is expensive, but few know what it costs a specific center, much less an enterprise. It is a blind spot that blurs decision-making and causes missteps.
Ageism is arguably the oldest (in more ways than one), most pervasive, and cruelest form of stereotyping, prejudice, and discrimination.
Customer contact organizations are being pushed by strong tailwinds yet are facing powerful headwinds.
Intelliante’s talent assessment solutions empower contact centers to make fair, data-driven hiring decisions that improve efficiency and critical KPIs.
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