Experience the epitome of contact center skills simulation with MultiChannel Customer Support, the industry’s most advanced solution. Seamlessly configure modules to measure service, sales, support, or collections skills across voice and chat channels. Elevate your contact center operations to new heights with this powerful tool.
Our simulation replicates real-world contact center scenarios. Immerse applicants in lifelike simulations and evaluate their performance.
Easily tailor modules to match your job requirements. Choose from voice service, sales, support, and collections or chat service, sales, and support. You can combine voice and chat scenarios to replicate multi-channel jobs.
Gain valuable insight into applicants’ skills with our robust metrics. Track key indicators such as service orientation, sales potential, troubleshooting, multi-tasking, quality, navigation, and accuracy.